Help center

Download Lolipants from the App Store, open the app, and sign in with Apple or Google. We use your provider email to create your profile — no separate password to remember.

Lolipants supports English and Arabic with RTL layout. Switch language from Settings in the app at any time.

Pick a garment type and mannequin, layer fabrics and prints, use AI-assisted looks, add text, and save designs to your profile or publish to Showcase for the community.

Choose a saved design or commission from Showcase, confirm measurements and delivery details, agree a price with your tailor, pay securely in the app, then track status until delivery.

Your location helps us assign the nearest available tailor and calculate delivery pricing. You can deny location access and enter your city manually, but coverage may be limited in some areas.

Timelines depend on garment complexity, tailor availability, and your city. Estimated dates appear during checkout and in order updates. You'll receive push notifications when the status changes.

Contact us as soon as possible at [email protected] with your order number. Once tailoring has started, changes may not be possible.

Camera access powers AI-assisted measurement estimation and lets you capture images for custom prints. You can skip camera permissions and enter measurements manually where supported.

Some camera libraries reference microphone APIs for video capture. Lolipants does not record audio unless you explicitly use a video feature that requires it.

Yes. Photo library access lets you pick existing images for design uploads and reference photos. You control which images you share.

Checkout uses our payment partner (Tap). Complete payment in the app before your order is sent to the tailor. You'll receive a confirmation when payment succeeds.

No. Card data is handled by the payment provider. We only store order and receipt metadata needed to support your purchase.

Email [email protected] with the amount, date, and the email on your Lolipants account. We'll reconcile with the payment provider and update your order.

Disable push notifications in iOS Settings → Lolipants, or toggle them off inside the app if the option is available on your build.

Email [email protected] from the address linked to your account and ask for deletion. We'll remove personal data subject to legal retention requirements.

Read our full policy at Privacy policy (English and Arabic).